How can we help?
Answers to the most frequent questions about the Imperial Market app. If you don't find what you're looking for, write to support@imperialmarket.ro.
Quick contact
For direct support, write to support@imperialmarket.ro. We respond within 2 business days, Monday–Friday 09:00–17:00.
Frequently asked questions
How do I sign up for the Imperial Market app? +
The app will be available soon on the App Store and Google Play. For now, you can install it as a beta APK for Android (see the App page). Once installed, open it, choose "Create account", and enter your email, phone number, and password. You will receive your virtual card immediately.
I forgot my password. What do I do? +
On the login screen, choose "Forgot password". You will receive a password-reset link by email. If the email doesn't arrive, write to support@imperialmarket.ro.
How do I use the virtual card at the checkout? +
Open the app, go to the "Card" section, and show the QR code (or card number) to the cashier. The discount is applied automatically.
How do I delete my account? +
See the Account deletion page for the official steps.
How do I see previous fiscal receipts? +
In the app, go to "My receipts". In the app you see your purchases from the last 12 months; older receipts are kept (up to 10 years) but not shown.
Can I see how much I saved this month? +
Yes. In the app, the "My savings" section shows the total saved through promotions and the virtual card, by month.
How do I turn off promotion notifications? +
In the app, go to Profile → Notifications and use the toggle to turn promotion push notifications on or off. This doesn't affect account emails such as password resets.
The app doesn't work on my phone. What do I do? +
Make sure you have at least Android 8.0 or iOS 14. If it still doesn't work, write to support@imperialmarket.ro with your phone model and app version — we'll respond within 2 business days.